Returns & Exchanges

Your satisfaction is important to us. We take great care to ensure our products are of the highest quality. If for some reason you find that your order is unsatisfactory we will be more than happy to process your return.

  • If the item you received was damaged in shipping please call 1-800-967-3399.
  • You can return the merchandise through the mail for a refund, however no exchanges can be processed.
  • Returns will be accepted within 30 days of the time of purchase.
  • A receipt or packing slip must accompany all returns.
  • Refunds are issued according to the method of payment used for the original purchase.
  • Returns will not be accepted for items purchased through retailers or outlet stores.
  • Please allow a minimum of three weeks to process your return.
  • We're sorry, shipping charges cannot be refunded unless the return is a result of our error or has been damaged in shipping.
  • All sales are final on seasonal and discounted items, unless mentioned otherwise.
  • Returns will not be accepted at LANG OUTLETS for purchases made via Catalog, Online, or from LANG Authorized Retailers.
  • All Sales Are Final for purchases made at LANG OUTLETS – No Returns, No Exchanges, and No Price Adjustments.

Returning Your Merchandise

Please enclose your invoice and unused merchandise in like-new condition, in the original packaging and mail the package back insured (paid by customer) to the address below:

c/o ODW
1590 Williams Road
Columbus, OH 43207